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Terms and Conditions

1. Introduction

These Terms and Conditions explain the terms under which you may access and use the Barbara Counselling website and services.

Please read these Terms carefully before using this website. By accessing or using this website, you agree to be bound by these Terms. If you do not agree with these Terms, please stop using the website.

These Terms should be read alongside my:

Privacy Policy
Cookie Policy
Counselling Agreement (provided before starting therapy)

2. Information About Me

This website is owned and operated by:

Barbara Counselling
Email: barbara.counselling.uk@gmail.com
Phone: 07769 318807
Website: ww w.barbaracounselling.uk

I provide integrative counselling for adults and young people aged 16+, including:

Face-to-face counselling in Grays, Essex
Online counselling
Telephone counselling
Walk & Talk Therapy

Counselling sessions are available in English and Polish.

3. Use of This Website

Access to this website is provided free of charge.

You are responsible for ensuring that you have the necessary equipment, internet connection and arrangements required to access the website.

I aim to keep this website available and up to date; however, I cannot guarantee that it will always be available, uninterrupted or free from errors.

I reserve the right to update, change or remove website content at any time without notice.

4. Website Information

The information provided on this website is intended for general information purposes only.

While I take care to ensure that the information is accurate and up to date, it should not be considered a substitute for professional assessment, medical advice or emergency support.

Reading information on this website or contacting me does not create a counselling relationship. A therapeutic relationship only begins once counselling arrangements have been agreed and sessions have formally started.

5. Counselling Services

Counselling is a collaborative process designed to support you in exploring your thoughts, feelings, experiences and personal challenges.

I provide a safe, confidential and supportive space; however, counselling outcomes cannot be guaranteed, as progress depends on many individual factors, including your circumstances, engagement and readiness for change.

I do not provide:

Emergency mental health support
Crisis intervention services
Medical diagnosis
Medication advice

If you are experiencing an immediate crisis or believe you may be at risk of harming yourself or someone else, please contact emergency services, your GP, NHS 111, or an appropriate crisis support service.

6. Appointments and Cancellation Policy

Counselling sessions are arranged by agreement between myself and the client.

Details regarding:

Session length
Fees
Payment arrangements
Cancellation policy
Frequency of sessions

will be discussed before counselling begins and confirmed as part of the counselling agreement.

If you are unable to attend a scheduled appointment, please provide as much notice as possible.

Missed appointments or late cancellations may be chargeable in accordance with the agreed cancellation policy.

7. Confidentiality

Confidentiality is a fundamental part of counselling.

Information shared during counselling sessions will remain private, except in circumstances where I have a professional or legal responsibility to share information.

This may include situations where:

There is a serious risk of harm to you or another person
There are safeguarding concerns
Disclosure is required by law
Information needs to be discussed within professional supervision

Any information shared will be handled carefully and only when necessary.

Further details are available in my Privacy Policy.

8. Intellectual Property

All content on this website, including text, images, graphics, logos and design elements, belongs to Barbara Counselling unless otherwise stated.

You may:

View pages for personal use
Save or print information for your own reference

You must not:

Copy, reproduce or distribute website content for commercial purposes
Modify website content
Use images, text or branding without written permission

9. Links to Other Websites

This website may include links to external websites, including professional organisations or social media platforms.

These websites are not under my control and I am not responsible for their content, availability or privacy practices.

Including a link does not represent an endorsement unless stated otherwise.

10. Website Security and Misuse

You must not use this website in any way that could:

Damage the website
Introduce viruses or harmful software
Attempt unauthorised access
Interfere with website functionality

Any suspected misuse may be reported to the appropriate authorities.

11. Privacy and Data Protection

I process personal information in accordance with:

UK General Data Protection Regulation (UK GDPR)
Data Protection Act 2018

Details about how personal information is collected, stored and used are explained in my Privacy Policy.

12. Changes to These Terms

I may update these Terms and Conditions from time to time.

Any changes will take effect once they are published on this website.

I recommend checking this page occasionally to ensure you are aware of any updates.

13. Communication

When you contact Barbara Counselling, I may use your information to:

Respond to enquiries
Arrange introductory calls
Provide information about counselling services

I will not send marketing communications unless you have provided consent.

14. Limitation of Liability

To the fullest extent permitted by law, Barbara Counselling is not responsible for any loss or damage resulting from:

Use of this website
Reliance on website information
Temporary website unavailability
External website links

Nothing in these Terms excludes liability where this cannot legally be excluded, including liability for death or personal injury caused by negligence or fraudulent misrepresentation.

15. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes relating to these Terms will be subject to the jurisdiction of the courts of England and Wales.

16. Contact

If you have any questions about these Terms and Conditions, please contact: